Capital Index Review

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Capital Index
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Company Information Capital Index is an online Forex trading company which started its operation in 2014 in Cyprus. It is a regulated broker operation under the jurisdiction of CySEC in… more

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BrokerCapital Index
Website URL
HeadquartersLondon, United Kingdom
Support Number+44 20 7060 5120
Support TypesPhone, Live Chat, E-mail
Minimum 1st DepositNo
Minimum Trade Amount0.02 lots
BonusUp to £10,000
PayoutUp to 200:1
Free Demo AccountYes
Regulated Yes
RegulationFinancial Conduct Authority (FCA); Cyprus Securities and Exchange Commission (CySEC)
Account TypesClassic, Advanced, PRO, Islamic
Deposit MethodsBank Wire, Debit/Credit Card
Withdrawal MethodsBank Wire, Debit/Credit Card
Types of AssetsForex, Stocks, Indices, Commodities, Metals
Account CurrencyGBP, EUR, USD
US Traders Allowed No
Mobile Trading Yes
Tablet Trading Yes

Full Review

Company Information

Capital Index is an online Forex trading company which started its operation in 2014 in Cyprus. It is a regulated broker operation under the jurisdiction of CySEC in Cyprus and the FCA in the United Kingdom. Headquarters of Capital Index are located in Limassol, Cyprus, and they also have an office in London, UK. The company is one of the relatively new names in the online trading business and has a lot to offer to stay in touch with their competition. For a young company, they have quite a portfolio of trading instruments and features to offer. The company’s main goal is to offer maximum transparency and a secure trading experience for their customers. With fast execution and excellent spreads their platform offers a lot of educational resources for beginner and expert traders. Us customers are not allowed on the platform. Let’s see what they have to offer.

Trading Information

The people from Capital Index realize that they have to prove themselves in the eyes of traders and have established some great features on the platform. For starters, you have three types of accounts to choose from: the Classic, the Advanced and the Pro account. They also have an Islamic account for people who follow the Sharia law. What’s interesting about their smallest account is that there is no minimum deposit requirement. There is, however, a minimum Forex spread trade size is £0.20 with a CFD of 0.02 lot. Spread type for their Classic account is fixed and is around two pips for majors. The other three options will give you a variable spread that can go as low as 0.9 pips. They have a very respectable, above a standard number of 95 currency pairs. Scalping and hedging are allowed, and trading by telephone is available. Features like pending orders, trailing stop, one-click trading and automated trading are available. Leverages go from 1:100 for their Classic account to 1:200 for all others. Trading instruments are Forex, commodities, energies, CFD’s and precious metals.

Trading Platforms

For a trading platform, Capital Index has chosen the Metatrader4 as their main, and only option. It’s not surprising because it were the most famous and used around the world. There are thousands of guides on how to download it and install. Also, you have all the information you need on how to customize it to your liking and take full advantage of analysis charts and other features. This platform works both on Windows and MAC computers. For people who like to have a mobile version of the platform, they can just download it from the Google and Apple app stores. Despite the fact that they have chosen the most used platform it would be nice to see a WebTrader platform as well. Many competitors have already made this useful option available. People who don’t like to install and download stuff on their device will have to look elsewhere. Otherwise, there are no other major flaws to using this online broker, and it all comes down to how good is their customer support.

Security and Customer Services

At first, I was surprised that there is no SSL encryption on the site, but there is on their Open Account page. It’s important to have it because it protects your personal data and only people from the company will have access to it. They also offer the benefit of having a segregated account where your funds are deposited in top tier banks. Customer support is 24/5, and there are a lot of ways to contact them. You can request a callback, call them directly on one of the phone numbers on their site, use their live chat option or write them an email. Alternatively, you can visit their physical offices in London and Limassol. The site is only translated in English for now and sadly customer support is English only too. Their response times are quick, and you will usually get an answer to your question in 24 hours tops. Their FAQ section can also help you a lot, and the huge amount of educational resources can also answer a lot before you even ask.

Deposits and Withdraws

Funding your Capital Index account is very easy with a lot of ways to deposit money made available. The usual credit and debit card options are supported with bank wire also available. There are no deposit fees mentioned on their site. Processing times for the deposit take from a couple of hours to a few days. Withdrawal options are pretty much the same as the deposit methods, but with a nice addition. There is an option to use the Intercash Prepaid Mastercard. It gives you the flexibility and speed you need to access your funds. You can even withdraw funds from an ATM track your spending 24/7. Registering it is easy and the whole process is explained in details on their dedicated “Prepaid Card” page.

Deposit Bonus and Loyalty Programs

As a new online trading broker, Capital Index needs to attract more clients. And that’s why they have offered a very generous first deposit bonus to all people who decide to join the platform. The amounts go from 20% for deposit from $1 to $5000, 30% of deposits from $5001 to $14999 and a very attractive 50% bonus for deposit over $15000. There are a lot of conditions that you have to meet to withdraw this bonus, but all is explained very thoroughly on their “Terms and Conditions” page.

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